Common
Questions

No — it is designed to keep already-hot food warm, not to rapidly reheat cold food. Hot meals will stay warm for 36–48 hours after switching off, provided the lid stays closed.

Do not use a stabilizer when running on a generator. The machine is designed for voltages as low as 150V. Only use a stabilizer if voltage drops below 150V. Always use 4mm cable or larger — no China cable.

Yes. We distribute across Nigeria through our dealers and distributors network. Contact our sales team with your location and we'll confirm the fastest delivery route and cost.

Yes, free installation is included on all ice block machines and chillers. Electrical wiring up to the machine and any civil/structural work remain the customer's responsibility; our technicians handle the machine installation and test run.

All machines and building materials are backed by a manufacturer's warranty covering manufacturing defects. Warranty is voided by unauthorised repairs, so always use an authorised Austin Laz service dealer.

Yes. For bulk ice machine orders, building material supply for large projects, or custom specifications, reach out through the Contact page or call our sales line directly and we'll prepare a tailored quote.

We're always open to expanding our distributor network. Send an enquiry through the Contact page with your business location and area of interest, and our team will follow up with the requirements.